Do not expect an easy answer on the refund policy. My partner thought she had forgot our tickets so we purchased again in Tokyo only to find they were in her bag some days later. Followed the instructions on the JR Rail website and sent all the documentation to their Paris office, only to be told months later (after I RANG THEM) that maybe I did not buy tickets through them so they could not refund. ARE YOU JOKING !!!!!
Following this up as best I can but expecting to have wasted $1000 and I am going to have fun posting bad comments on every sight possible.
Fraudulent activity in the least !!!! Disgusted
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Our company, Japan Experience, is just one of many authorised sellers of the Japan Rail Pass.
(A list of all the authorised sellers can be found on the official JR Pass website here: http://japanrailpass.net/en/purchase.html)
If a customer buys their passes from us, through our website ('Japan Rail Pass by Japan Experience', www.japan-rail-pass.com), then of course we are happy to refund those vouchers as long as they are returned to us unused within one year of the issue date, but we hope you understand why unfortunately we cannot refund a voucher that has been purchased through a different vendor of the pass - it's like trying to return an item you bought by taking it back to a completely different store than you bought it from. If you didn't purchase from us we don't have your money, and therefore can't refund it.
Ultimately it is the customer's responsibility to check who they purchased their pass from (using their order confirmation email), and follow that company's return policy accordingly.
If passes are returned to us that weren't bought from our website, naturally we won't have the person's details on file - only the company that they ordered from will - so we can't contact them about it and can only wait for the customer to get in touch.
We're sorry about the trouble you're having getting your refund, but our company activity is in no way fraudulent.
Kind regards,
Japan Experience
If you go buy a Big Mac and then decide you don't want it, do you really think Burger King is going to refund it for you?!?
Can't fathom the previous post?
Cheers!
Paul
Refunds usually take from 3-7 business days to show in your account. But of course please get in touch if you don't see it reflected soon!
Japan Experience