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  • Hi Michael - yes it will!
  • Hello, Yes, if you took the train all the way from Tokyo to Hiroshima and back within 7 days, using the 7-day JR Pass would definitely be cheaper compared with buying regular tickets! Stopping in Kyoto on the way would further add to your savings. …
  • Hi Hannafn, Your name being printed with your surname first followed by your first name is absolutely fine and will not be a problem in Japan. It's actually the Japanese way to write names surname first. But really, as long as the names are spelle…
  • Hi Cheryl, Yes, you can buy a ticket at the airport limousine bus counter. You don't need to buy online ahead of time unless you want to! Japan Experience
  • Hi Kimo, Yes data SIMs are pretty easy to find in Japan, they are sold at the airports and in electronics shops (such as BIC Camera) in all major cities. https://www.biccamera.com.e.lj.hp.transer.com/bc/category/?q=SIM I hope that helps. Japan Ex…
  • Hi Whistler2, Here's some more information on the substitute bus that's currently running from Hashimoto to Koyasan: http://www.nankaikoya.jp/en/images/pdf/for_passengers_201801.pdf Hope that helps. Japan Experience
  • Hi, Yes, the SIM cards do allow tethering/use as a portable hotspot! Japan Experience
  • Hi Sopian, Japan Rail Group are difficult to contact directly, as there isn't an email address available for customers to give feedback. JR Group itself is actually divided into 6 separate JR companies that service different regions of Japan, and s…
  • Hi Lauramelina, As stated above if you do not receive a confirmation email, first please check your junk folder in case it ended up in there. If you still can't find it then please contact us, as there may be a typo in the email address on your or…
  • Hello, No, middle names are not required by JR. As long as your first name and surname are on the voucher and spelled correctly the voucher will be accepted! Japan Experience
  • Hi All If you do not receive your confirmation email please check your junk folder. If you still cannot find your confirmation email then please contact us directly as there may be a typo in the email address on your order or another problem. Ple…
  • Thanks Paul! Refunds usually take from 3-7 business days to show in your account. But of course please get in touch if you don't see it reflected soon! Japan Experience
  • According to Hyperdia it's running until at least the end of the year!
  • Hello guys, Actually you can use your JR Pass to take the Narita Express 8 from Shinjuku to Kawaguchiko. This N'EX train exceptionally runs on Saturdays and holidays only, leaving at 10:47 from Shinjuku and arriving at 12:43 in Kawaguchiko. See thi…
  • Hi Kay, It should be possible to get a seat on the Shinkansen the day you arrive, however it does depend on when you plan to travel and of course we can't guarantee you a seat. Some dates and times of day are busier than others. It is possible to …
  • Hi, You can exchange your voucher at any time within 90 days of the issue date. When you exchange the voucher for the pass itself, you can specify the start date. It can be any date in the next 30, it doesn't have to be the same day you exchange th…
  • Hello, Our company, Japan Experience, is just one of many authorised sellers of the Japan Rail Pass. (A list of all the authorised sellers can be found on the official JR Pass website here: http://japanrailpass.net/en/purchase.html) If a custome…
  • Hi Purpleowl, No, unfortunately the seat price must always be paid. At the top of the route information on Hyperdia you'll see it says "Total:¥(price)", this is the price you will have to pay (fare + seat fee). The seat fee amount changes depending…
  • Hi Kiwiosaka, Yes, the JR Pass covers travel to Abashiri and Kushiro. Have you tried using the train timetable website Hyperdia? http://www.hyperdia.com/en/ However, note that the travel time from Tokyo to Abashiri is very long - a whole day at le…
  • Dear Khoi, Thank you for contacting us. There is a cheaper alternative. It is called the Kodama Platt: http://www.jrtours.co.jp/kodama/en/ The only catch is that the Kodama train is the slowest bullet train because it has more stops. However, if …
  • Dear customer, Thank you very much for contacting us. You can purchase this pass for 7, 14, or 21 consecutive days via our website : http://www.japan-rail-pass.com/jr-pass Hyperdia is very convenient to calculate if a Japan Rail Pass is worth buy…
  • That's great to hear - thank you for letting us know! Japan Experience
  • Hi Homer, We've tried looking into this for you, and we believe it should be fine to use a JR Pass to ride on the last day, since you will be starting the journey while your pass is valid and will not be getting off the train in the meantime. Howev…
  • Dear customer, Thank you for contacting us. If you want to book a seat you can do so without additional charges before you catch your train by going into a booking office at the train station (midori no madoguchi) and showing your Japan Rail Pass…
  • If you buy a SUICA card from a vending machine, you cannot pay by credit card. However, if you buy a SUICA card from a JR East ticket counter (midori no madoguchi), you can pay by credit card. You can't top up your SUICA card with extra money usin…
  • Hi! No, unfortunately the Suica top-up machines only accept payment in cash. You can top up a maximum of 10,000 yen at one time. Japan Experience
  • Dear Customer Thank you very much for contacting us. Any Japan Rail Pass ordered by 3pm (France local time) is sent the same evening (except for weekends and holidays). Please check out our delivery time estimate from Fedex here: http://www.japa…
  • Hi, Thank you for contacting us. Please click on this link to see which areas are covered by the JR Tokyo Wide Pass: https://www.jreast.co.jp/e/tokyowidepass/ If you have any other questions, please let us know. Best regards, Japan Experience
  • Hello, Please just enter her first name followed by her middle name on the website. As long as the names that are printed on the voucher match those in the passport (the name order is not important, but be sure the spelling is correct!), there will…
  • Hello, Yes, you can use the Hayate and Hayabusa Shinkansen trains with the JR Pass! On Hyperdia, the Hayabusa is included along with the Nozomi and Mizuho trains in the search options - you'll need to keep this option checked when searching if you…

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