Hi,
I have a complaint to submit with regards to the ordinary / 7 day(s) / adult Japan Rail Pass.
Is there an email address that I could use for this purpose? I can't seem to find any email addresses that I could use in any of the JR's websites.
Thanking in advance.
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Comments
Japan Rail Group are difficult to contact directly, as there isn't an email address available for customers to give feedback. JR Group itself is actually divided into 6 separate JR companies that service different regions of Japan, and some of the regional websites do have online forms you can fill in to give feedback:
JR EAST: https://voice2.jreast.co.jp/ (Japanese)
JR WEST: https://entry.jr-odekake.net/webapp/form/18112_quab_1/index.do (English)
JR CENTRAL: https://jr-central.co.jp/info/orange/input (Japanese)
JR HOKKAIDO: https://www.jrhokkaido.co.jp/mailform/request/index.html (English)
Hope that helps.
Japan Experience